At Just2Best, we strive to ensure a smooth and hassle-free shopping experience for both buyers and sellers. Please review our Delivery & Return policies carefully before making a purchase.

1. Delivery Policy

1.1 Shipping & Delivery Timelines

  • Delivery timelines vary based on product type, seller location, and buyer’s destination.
  • Estimated delivery time will be provided at checkout, but delays may occur due to logistics or unforeseen circumstances.
  • Bulk orders or customized products may require additional time for processing and shipping.

1.2 Shipping Charges

  • Shipping charges are calculated based on weight, size, and delivery location.
  • Some sellers may offer free shipping on selected products or bulk purchases.

1.3 Tracking Orders

  • Once your order is dispatched, you will receive a tracking ID via email/SMS to monitor your shipment status.
  • Buyers can track their orders under the “My Orders” section of their account.

1.4 Failed Deliveries

An order may fail to deliver due to:

  • Incorrect or incomplete address details.
  • Unavailability of the recipient at the provided address.
  • Payment issues (for COD orders, if applicable).
  • If delivery fails, the order may be returned to the seller or require rescheduling.

2. Return & Refund Policy

2.1 Eligibility for Returns

  • Buyers can request a return or replacement if the product:
    ✅ Arrives damaged, defective, or incorrect.
    ✅ Does not match the description or quality standards mentioned by the seller.
    ✅ Has missing parts or incomplete packaging.
  • Return requests must be raised within 7 days of delivery.

2.2 Non-Returnable Items

Some products are non-returnable, including:
❌ Custom-made or special-order items.
❌ Bulk industrial supplies (subject to seller policy).
❌ Opened, used, or altered products.

2.3 Return Process

1️⃣ Initiate a Return – Contact our support team or use the “Return Request” feature in your account.
2️⃣ Approval & Pickup – Once approved, the product will be scheduled for pickup (if applicable).
3️⃣ Inspection & Refund – After inspection, a refund or replacement will be processed as per policy.

2.4 Refund Policy

  • Refunds will be processed after the returned item passes quality verification.
  • Refund methods include bank transfer, original payment mode, or store credit, depending on the seller’s policy.
  • Processing time for refunds is [X] business days.

2.5 Cancellation Policy

  • Orders can be canceled before dispatch for a full refund.
  • Once shipped, cancellations are not allowed, but buyers can request a return.

3. Contact Us

For any delivery or return-related queries, contact us at:
📧 justtwobest@gmail.com